Information & Care
OFFICIAL PLATFORM | This is the official authorized sales platform for ORIENA Hong Kong.
Direct Shipping — We operate in formal partnership with ORIENA Korea. All products are sourced directly from headquarters to guarantee 100% authenticity and genuine quality.
官方授權與正品保證 | 本網站為 ORIENA 香港官方授權銷售平台。我們與韓國 ORIENA 品牌正式合作，所有商品均由韓國總部直接供應，確保 100% 正品。
THE WASHING GUIDE | To preserve our ProGrip™ technology and organic cotton, please follow this guideline:
Wash — Turn inside out. Cold water and hand washing are highly recommended.
Avoid — Fabric softeners, dryers, bleach, ironing, or dry cleaning.
Pro Tip — Do not wear non-slip socks inside shoes; friction may damage the grip or cause pilling.
產品保養建議 | 請將產品翻至反面，並以同色系冷水手洗。請避免使用柔順劑或烘乾機。穿著時確保 Logo 朝外，並不建議穿在鞋內以保護防滑層。
SHIPPING and DELIVERY | We strive for a reliable delivery experience via SF Express.
Dispatch — Orders placed before 12:00 PM are dispatched same-day.
Timeline — Expect your order within 1–2 business days after dispatch.
Pre-orders — These will ship together once the pre-order item is available.
配送服務 | 我們主要使用順豐速運。中午 12:00 前的訂單將當日出貨，出貨後預計 1-2 個工作天送達。若包含預購商品，將待到貨後一併發出。
EXCLUSIVE BENEFITS | Refined rewards for our community.
Free Shipping — Enjoy complimentary delivery on orders over HK$300.
Volume Discount — Orders totalling HK$600 or more automatically qualify for 15% OFF on individual items (excludes sets/bundles).
免運費優惠 — 凡結帳金額滿 HK$300 或以上，即可享有免運費。
15% 購物優惠 — 單品總額滿 HK$600 或以上即享 85 折（不適用於套裝商品）。
FIND YOUR PRECISION FIT | Crafted with premium elasticity for a supportive fit.
Selection — If you are between sizes, we recommend sizing up for a comfortable fit.
尺碼指南 | 我們的襪子具備極佳彈性。若您的尺寸介於兩者之間，建議選擇較大的尺碼以獲得更舒適的穿著感。
Size Japan (cm) EU US (W) US (M) S 22–24 35–38 5–7.5 - M 24.5–26 39–41 8–9.5 7–8.5 L 26.5–28 42–44 - 9–11
RETURN POLICY | Our commitment to a seamless experience.
Appreciation Period — Request a return through email within 7 days of receiving your order.
Condition — Items must be in original, unworn, unwashed condition with all packaging intact.
Hygiene — Due to health regulations, socks cannot be returned once the sealed packaging is opened (except for defects).
Process — We do not offer direct exchanges. Please return your item for a refund and place a new order.
Logistics — Return shipping costs are the responsibility of the customer. Returns are only accepted via courier.
退換貨政策 | 鑑賞期內保持全新未拆封狀態可電郵申請退貨。基於衛生考量，襪類經拆封恕不接受退換貨。我們不提供換貨，請辦理退貨後重新下單。退貨運費需由顧客承擔。
WE ARE HERE FOR YOU | For any inquiries or tracking assistance.
WhatsApp — 6478-1998
SF Express — 2730 0273 (For stalled tracking)
客戶支援 | 若有任何疑問或物流進度查詢，請透過 WhatsApp 與我們聯繫。